Thank you for your patience as we transition to a new appointment scheduling process!
Please review the following information to ensure a successful appointment experience.
General Information
Household Visits:
- Households may visit up to (2) times per calendar month.
- Only one adult may shop the pantry per household, per visit
Cancellations:
- Call us at 970-375-2672 or email appointments@durangofoodbank.org to cancel or reschedule.
- Missed appointments without advance notice will count towards your 2 visit monthly limit.
Walk-Ins:
- We cannot guarantee assistance for walk-ins. If accommodated, wait times may be longer.
Existing Clients
To improve data security, each client will receive a personalized scheduling link to use when booking all future appointments.
- How to Get Your Link: Email us at appointments@durangofoodbank.org to request your personalized scheduling link.
- Wait for Your Personalized Scheduling Link: Please allow a few days and check your spam folder.
- Add notifications@oasisinsight.net to your contacts: This will ensure you receive your link & appointment reminders.
- Schedule Appointment: Once your link arrives, use it to schedule each of your appointments.
New Clients
Welcome! Please follow these steps to schedule your first appointment:
- Review Residency Requirement Below.
- Complete the Intake Form: Fill out the New Client Intake Form.
- Wait for Your Personalized Scheduling Link: Once your form is processed, we’ll email you your personalized scheduling link. Please allow a few days and check your spam folder. Use this link to schedule all future appointments.
- Add notifications@oasisinsight.net to your contacts: This will ensure you receive appointment reminders.
- Need an Immediate Appointment? After completing the intake form, call or email us to make special arrangements.
- Your Food Assistance Visit: Arrive at the Durango Food Bank during your scheduled appointment time to shop our Self Select Pantry.
NEED FURTHER ASSISTANCE?
No internet or email access? Call us at 970-375-2672, and we’ll help you book an appointment.
Special Arrangements: If you need services outside regular hours or require special assistance, contact us at 970.375.2672 to make accommodations.
Lost your Scheduling Link? Email us at appointments@durangofoodbank.org to have it resent.
Residency Requirement
Our programs are available to all residents of La Plata County. You must bring:
- A picture ID for each visit.
- Proof of La Plata County residency, if your ID does not show your current address.
Acceptable Picture IDs:
- Current driver’s license or state ID
- U.S. Passport
- U.S. Military Identification Card
- College/University Student ID
- Consulate ID (Proof of ID only, not residency)
Acceptable Proof of Residency (if needed):
Must display your name and physical address (not a P.O. Box):
- Utility bill (not cell phone bills)
- Rental agreement/lease (not handwritten)
- Current mortgage statement
- Bank statement (dated within 30 days)
- Property tax notice (dated within one year)
- School transcript (dated within 90 days)
- Valid Colorado vehicle registration or title
- Wage Statement (showing physical address)
- Court documents