The Durango Food Bank provides client-choice food assistance by appointment. Households may visit the pantry up to two times per calendar month.
Please choose the option below that applies to you.
General Information
Household Visits:
- Households may visit up to (2) times per calendar month.
- Only one adult may shop the pantry per household, per visit
- Because space inside the pantry is limited, we ask that only one adult from each household enter to shop.
- We understand that some clients may need additional assistance because of a disability, mobility restriction, caregiving responsibility, language need or another limitation. Please contact us before the appointment or speak with staff upon arrival so that appropriate arrangements can be made.
- Children may accompany an adult when another childcare option is not available.
Cancellations and Missed Appointments
Please cancel or reschedule as soon as possible if you cannot attend your appointment. This allows us to offer the appointment to another household.
To cancel or reschedule:
- Use your personalized scheduling link
- Call 970-375-2672
- Email appointments@durangofoodbank.org
Appointments missed without advance notice may count toward the household’s two visits for the month.
Walk-Ins and Immediate Food Needs
- Appointments are strongly encouraged and receive priority.
- We cannot guarantee assistance for walk-ins. When a walk-in can be accommodated, the wait may be longer so that clients with scheduled appointments can be served on time.
- Clients who need immediate assistance or cannot attend during the available appointment times may contact us to discuss possible accommodations.
Existing Clients
Use Your Personalized Scheduling Link
Existing clients should use their unique scheduling link to make all future appointments. Your scheduling link was emailed to you from: notifications@oasisinsight.net
Search your email, including your spam or junk folder, for “Oasis Insight” or “Durango Food Bank.”
Please do not complete the New Client Intake Form if you have received services from the Durango Food Bank before. Contact us so we can help you access your existing account.
New Clients
What Happens Next?
- Complete the intake form.
Answer all questions as thoroughly and accurately as possible. - Upload your photo identification.
Thoroughly completing the form and uploading a clear copy of your identification will shorten the in-person intake process. - Review and sign the Release of Information.
After completing the intake form, you will automatically be directed to the Release of Information page. - Schedule your first appointment.
Once the online process is complete, you will be taken directly to the appointment calendar and may schedule your first visit immediately. - Complete a brief intake when you arrive.
Clients who fully complete the online form and upload their identification typically need only 5–10 minutes to finish the intake process before shopping.
During the first visit, staff will provide the client with their personalized scheduling link. They should save this link and use it to schedule all future appointments.
Need Help Completing the Form?
Contact us at 970-375-2672 or appointments@durangofoodbank.org.
Please do not submit the intake form more than once.
Food Distribution Hours
Our regular client distribution hours are:
Monday: 9:30 a.m.–2:00 p.m.
Tuesday: 9:30 a.m.–2:00 p.m.
Wednesday: 11:00 a.m.–4:30 p.m.
Thursday: 9:00 a.m.–1:00 p.m.
Every Other Friday: 9:00 a.m.–12:00 p.m.
The appointment calendar reflects the most current availability. Holiday closures, staff training days, and other schedule changes will be reflected by appointments not being available to book on affected dates. Only available appointment times will appear on the scheduling calendar
Residency Requirement
Durango Food Bank pantry services are available to residents of La Plata County. Please bring a photo ID to your first appointment. If the address on the identification is not current or does not show La Plata County residency, the client will be asked to provide another document showing their current address. Acceptable forms of residency documents can be found here.